As it stands I cannot support this project as I do not have the expertise and I have not had sufficient involvement.
Here are my questions; in no particular order.
1. Why is the price suddenly £18.15m when the budget signed off in October included £9m for IT?
2. What is the length of the life of the product? I am concerned the proposed pay back period of three years may be insufficient?
3. What member engagement has there been? The results of the member survey have not even been collated (in which councillors are asked about their IT needs).
4. Are savings to pay for this project being doubled counted? There is, for example, already supposed to be a saving of £500k on staff mileage (to cover the administration's decision not to charge staff for parking)?
5. What evidence do we have of partners' buy in? Members agreed to the small BT deal in order to work closely with health and then RCHT dropped out.
6. How much is single person discount in total? More information needed on how this software will cut fraud on claims.
7. What is the estimated cost of working hours being lost? £15.70 per hour? How is this calculated? If it takes officers 20 mins to log on now what will it be after the spend?
8. Is this product as off the shelf as possible to minimise problems with adoption and the difficulties mentioned in the report of recruiting IT people?
9. Will councillors get IT equipment in next Council? I use my own but will all councillors be expected to provide their own?
10. As price is in US dollars, is currency risk being hedged?
11. What fees were paid to Gartner for their advice?
12. Can you provide demonstration on 24th Jan for councillors as use of Skype earlier this week was disastrous in attempting to persuade councillors of benefits of virtual meetings.
13. Is there a risk that we will raise expectations of public but not able to meet them (instant access to the Council will expect an instant response)?
14. We seem to be 'paying to play' for the use of this software. Can we afford it? Are we at the complete mercy of Microsoft?
15. With the references to the involvement of the project with small businesses in Cornwall, are we mixing up buying IT equipment for the Council and creating jobs in Cornwall? Are there risks with this?
16. The benefits of some of this assumes data sharing being agreed by residents. Many people will have reservations about this.
17. How will the cost be shared across the Council now that 1/3 of staff are in the associated companies/ALMOs and selling their services to third parties in some cases?